Frequently Asked Questions about Filing an ADA Complaint with the U.S. Department of Justice
2. What information should my ADA complaint include?
The most important part of filing a complaint is ensuring that you provide the Department with the following information:
Your full name, address, the telephone numbers where we can reach you during the day and evening, and the name of the party discriminated against (if known);The name and address of the business, organization, institution, or person that you believe has discriminated;A brief description of the acts of discrimination, the dates they occurred, and the names of individuals involved;Other information that you believe necessary to support your complaint, including copies of relevant documents (not originals); andProvide us the information we need to ensure that we communicate with you effectively. Please let us know if you need to receive written communications in a specific format, such as large print, Braille, e-mail, or audio recording, or if you need to receive oral communications by video phone or TTY.To ensure that all necessary information is provided, you may use this ADA complaint form (http://www.ada.gov/t2cmpfrm.htm), which can be used for any ADA complaint.3. How do I file an ADA complaint by e-mail?
Include all of the information listed above, either in the body of the email or in an attachment to your e-mail. Please attach any relevant documents to your e-mail. Send your complaint to the following e-mail address: ada.complaint@usdoj.gov. You will receive an automatic reply e-mail confirming that your complaint has been received. Please keep a copy of your complaint and the reply e-mail for your records. If you do not receive a reply email, you may have sent your complaint to the wrong e-mail address.- - By M. Miller
- Frequently Asked Questions about
Filing an ADA Complaint with the U.S. Department of Justice - How can I file an ADA complaint with the Department of Justice?
- How do I file an ADA complaint by e-mail?
- What happens if my complaint is opened for investigation?
- How do I get answers to other questions about the ADA or more information about filing an ADA complaint?
- To ensure that all necessary information is provided, you may use this ADA complaint form (http://www.ada.gov/t2cmpfrm.htm), which can be used for any ADA complaint.
- Include all of the information listed above, either in the body of the email or in an attachment to your e-mail. Please attach any relevant documents to your e-mail. Send your complaint to the following e-mail address: ada.complaint@usdoj.gov. You will receive an automatic reply e-mail confirming that your complaint has been received. Please keep a copy of your complaint and the reply e-mail for your records. If you do not receive a reply email, you may have sent your complaint to the wrong e-mail address
- Please be aware that the receipt of complaints sent by regular mail or some other delivery service may be delayed by 4 - 6 weeks because of necessary security screening precautions
m (http://www.ada.gov/t2cmpfrm.htm) or a signed letter containing the information and documents described above to the following address:
U.S. Department of Justice
Civil Rights Division
Disability Rights Section - NYAV
950 Pennsylvania Avenue, N.W.
Washington, D.C. 20530
- If you are unable to prepare a complaint yourself because of a disability, you may have your complaint taken orally over the telephone. To schedule an appointment for an oral complaint, call the ADA Information Line at 1-800-514-0301 (voice) or 1-800-514-0383 (TTY) to make an appointment. Individuals who communicate using American Sign Language (ASL) may schedule an appointment to make a compliant using a direct video connection to a member of our staff.
How can I find out the status of my complaint?
We review each complaint carefully. Because we receive a large volume of ADA complaints from people throughout the United States, our review can take up to 3 months and sometimes longer. If you have not heard from us by the end of this 3 month period, you can find out the status of your complaint by calling 1-800-514-0301 (voice) or 1-800-514-0383 (TTY). A member of our staff will contact you to tell you if your complaint has been received and if it is still under consider
- The ADA Mediation Program provides mediation services free of charge in an effort to achieve a cooperative resolution of ADA complaints against businesses and state and local governments
- if you are both willing to participate in mediation.
How will the information in my complaint be used?
The personal information will be used primarily for the Department of Justice’s authorized civil rights compliance and enforcement activities. We will not disclose your name or other identifying information about you unless it is necessary for enforcement activities
The ADA and City Governments: Common Problems
- Issue: Local Laws, Ordinances, and Regulations
- City governments may fail to consider reasonable modifications
in local laws, ordinances, and regulations that would avoid discrimination
against individuals with disabilities. - Laws, ordinances, and regulations that appear to be neutral
often adversely impact individuals with disabilities. For example,
where a municipal zoning ordinance requires a set-back of 12
feet from the curb in the central business district, installing
a ramp to ensure access for people who use wheelchairs may be
impermissible without a variance from the city. People with disabilities
are therefore unable to gain access to businesses in the city. - City governments are required to make reasonable modifications
to policies, practices, or procedures to prevent discrimination
on the basis of disability. Reasonable modifications can include
modifications to local laws, ordinances, and regulations that
adversely impact people with disabilities. For example, it may
be a reasonable modification to grant a variance for zoning requirements
and setbacks. - Issue: Law Enforcement Policies, Practices,
and Procedures When dealing with persons with disabilities, law enforcement
agencies often fail to modify policies, practices, or procedures
in a variety of law enforcement settings -- including citizen
interaction, detention, and arrest procedures.- Title II of the ADA requires law enforcement agencies to make
reasonable modifications in their policies, practices, or procedures
that are necessary to ensure accessibility for individuals with
disabilities, - aw enforcement officers
should be prepared to make reasonable modifications,
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